
When the Customer Isn’t Always Right
Why Great Leadership Means Having Your Team’s Back We’ve all heard the old adage that “the customer is always right.” But in reality, that idea has caused more harm than good in many workplaces. When
Flight Plan Marketing is a full-service boutique agency partnering with businesses and non-profits to design authentic brands, powerful websites, results-driven campaigns, and strategies for long-term growth.

Why Great Leadership Means Having Your Team’s Back We’ve all heard the old adage that “the customer is always right.” But in reality, that idea has caused more harm than good in many workplaces. When

How invisible visitors can quietly overwhelm your website Picture your website as a busy storefront on a main street. Real customers walk in, browse, and make purchases — but at the same time, hundreds of

Your site should support your business. Not slow it down. If your website looks fine but doesn’t feel like it’s doing much, you’re not alone. We talk to a lot of business owners who built
EXCELLENT Based on 31 reviews Robins Automotive2025-05-23Trustindex verifies that the original source of the review is Google. Travis and his team have always been very helpful with everything IT related for us. So much so now, that we've been with them for well over a decade. Would not hesitate to highly recommend them! Jayden2025-05-23Trustindex verifies that the original source of the review is Google. They did fast, and efficient work of my companies website! They have stayed on top of things over the course of managing the site, and out social media. Our account has grown by over 100% since we started with them. Highly recommend! Desiree Stewart2025-05-23Trustindex verifies that the original source of the review is Google. Great attention to detail and very quick to respond when you have questions. Highly recommend! sheri little2025-05-23Trustindex verifies that the original source of the review is Google. Always a positive experience dealing with Travis and the team! Always responsive to questions and provides feedback as well as ideas. Definitely recommend Flight Plan Marketing, Thanks Travis and team for all you do!! Carl Lorimer2025-01-06Trustindex verifies that the original source of the review is Google. FPM is an awesome marketing partner for any aviation-related company. This team innately understands the nuances and unique characteristics of the industry, translating to effective messaging and laser focus on the appropriate decision makers. For a complex niche like aviation, don't make the mistake of choosing a marketing partner who doesn't know the difference between a VOR and a CAR. Rashmani Chakrabarty2024-12-24Trustindex verifies that the original source of the review is Google. I started working with Travis and his team a couple of months ago. Since then, I can firmly say that I have made the right call. Travis is skilled at the work he does, has an excellent team, and is very responsive. Travis also helped me to work within my budget. I will be continuing to work with Travis and his team and will be recommending this marketing firm to others as well. Desiree Vreim2022-12-08Trustindex verifies that the original source of the review is Google. Travis and his team are extremely easy to work with. They have been informative, professional, and thorough. They will work with your company on any kind of budget. Highly recommend this company. Ava Karvonen2022-10-13Trustindex verifies that the original source of the review is Google. Women in Film and Television Alberta recently hired the team at Flight Plan Marketing to build our new website - we are pleased with the results and would highly recommend them. They were professional, informed, easy to work with, helped keep us on track and - delivered more than expected. I just hired for another project! Ava Karvonen, President, Women in Film and Television Alberta - WIFTA Ashley Wilkinson2022-04-25Trustindex verifies that the original source of the review is Google. Such an amazing company to work with! Travis is extremely knowledgable and talented in helping us meet all our goals! Karen Merkel2022-01-29Trustindex verifies that the original source of the review is Google. Flight Plan Marketing did an amazing job setting up my website. Simple and quick. The design was just what I was looking for. Fantastic job to the whole team!